Tickets
Special terms apply to ticket sales, so where there is a conflict or inconsistency between this Ticket Sales section and any other sections of our policies, the policies stated in this section will apply to ticket sales.
*When Faith Hill is touring, FaithHill.com will do its best to secure and sell an allotment of tickets to FaithHill.com members in advance of public ticket sales. There is no guarantee that there will be enough tickets for all of the FaithHill.com members, so be sure to order early.
*Tickets may be purchased online only with a valid credit card (Mastercard, Visa or American Express).
*FaithHill.com does not set venue ticket prices, the number of tickets FaithHill.com gets or determine locations of seating. WE cannot guarantee that seats will be available to every FaithHhill.com member nor can WE guarantee seat locations nor changes to venue production which may affect seat locations. WE do our best to secure as many of the best seats possible from the promoter. Any available tickets will be made available on a first-come, first-serve basis, and WE do not warrant that tickets will be available for every concert date.
*All ticket sales are final. No request for cancellations, changes or refunds is accepted. Carefully review your event selection and the approximate location of your seats from our venue maps at the time of purchase. All tickets purchased from FaithHill.com include all service, processing and service fees EXCEPT shipping where applicable. Please note that the “Face Value” of the ticket does not include any service, processing, or other fees which may have been incurred by FaithHill.com.
*Please note that for some ticket packages, the tickets will NOT be shipped and will instead be held at will call window on the night of the show.
*If your tickets are to be held at “Will-Call", they will be at the venue box office at the time of performance. The box office usually opens sixty (60) minutes before show time. FaithHill.com may have its own window next to the regular Will-Call and WE will send an email notifying as well as post specific information about what time the FaithHill.com Will- Call will be open. If you do not arrive by the time the FaithHill.com Will-Call closes, WE cannot guarantee you will receive your tickets. You must have a valid photo ID with you for identification at will call. The box office will not release tickets if the name on the ID does not match the ticket list provided. It would also be helpful to have with you a copy of your order confirmation.
*In the event that a performance is either cancelled or postponed, PAID will make every effort to email you and/or post on faithhill.com information about the cancelled or postponed shows. Please make sure you check the site before you leave to attend the show. If a show is postponed, your tickets will be valid for the newly scheduled show and WE do not offer refunds for rescheduled shows. If you cannot attend the newly scheduled show, please contact customerservice@faithhill. If the show is cancelled, WE will issue you a refund for the face value of the ticket and for shipping costs if the tickets have not been shipped. Refund policies for any fan experience are covered in the Fan Experiences section below. All service, convenience and processing fees are non-refundable, as the services for those fees would have already been incurred. If the tickets have been shipped, no refund on shipping costs will be provided. Cancelled and/or postponed shows are out of our control. While WE regret the inconvenience caused by these circumstances, WE will not be held responsible for any costs or damages you may occur due to the postponement or cancellation of shows. We are not able to refund your membership due to a show cancellation as membership is non-refundable and a separate product with its own benefits distinct from tickets to a show.
*WE will not be held responsible or liable for injuries, loss or damages incurred by you while attending any show with tickets you purchased via FaithHill.com.
*Tickets purchased through FaithHill.com are intended for personal use only. WE do not allow the resale of any tickets. If you are found to be reselling or brokering tickets that you purchased through FaithHill.com for profit, WE reserve the right to cancel your ticket order and any other ticket orders you may have with FaithHill.com. If WE elect to cancel your order, WE will issue you a refund for the face value of the tickets only.
*By placing your order for tickets, you acknowledge that you agree to the terms set forth herein.
Customer Service
*Should you have any questions regarding your merchandise order, please e-mail customerservice@faithhill.com
Changes to Purchasing Policies
*PAID (“WE”) may occasionally update these Purchasing Terms. When WE do, WE will also revise the "last updated" date at the bottom of the Purchasing Terms. You understand that PAID reserves the right to make these changes and that you are responsible for regularly reviewing this Purchasing Terms, as posted on this Web site. Continued access to, or use of, the FaithHill.com website after any such change shall constitute your consent to such change.
